Privacy Policy

My website includes a contact form for prospective clients to get in touch. When you submit this form, I collect your name, email address, and the content of your message. This information is sent directly to my email account and is not stored on the website itself or shared with any third party.

I use this information solely to respond to your enquiry and, where relevant, to arrange an initial conversation or assessment. 

My website does not use cookies or analytics tools to track visitor activity. 

To safely and appropriately provide you with therapy I need to collect personal data from you, and I need your written consent to collect this data.  Therapy is a confidential process, and I do not reveal your personal data or the content of your sessions to a third party without your express permission. The only exceptions to this would be if you were threatening your own life or the life of another, there was a safeguarding issue, or you were involved in a crime that falls outside of therapy confidentiality boundaries. In these cases, I may decide to contact emergency services or relevant authorities without your permission.

This privacy policy explains what information I collect, how I use it, where I keep it, how long I keep it for and the procedures that I have in place to safeguard your privacy. In the UK, data protection is governed by the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

What Information Do I Collect?

When you make you initial contact with me contact me, I collect the following information from you:

• Name
• Email address
• Mobile number
• Reason for your enquiry

If you choose to proceed from an enquiry, I collect the following information on my Registration Form:

• Name
• Address
• Email address
• Landline number
• Mobile number
• Date of birth
• GP name and address
• Next of kin

During your assessment session I will gather the following information from you:

• General Counselling
• Mental health history
• Family history
• Current medications
• Name and contact details of medical or mental health professionals managing your care
• Employment history
• Family history
• CORE-OM 34 assessment
• Gender identity
• Preferred pronoun
• Sexual orientation
• Relationship status
• Nationality
• Religion
• Sexual health history
• Results of relevant medical tests
• PQ Form

During your therapy I will keep brief notes of each session to record the content of the session and any homework tasks that may have been agreed.

How do I use this information?

I collect this information for the following reasons:

· To accurately identify you and the means of contacting you for the purpose of offering you psychotherapy.

· To identify all of the factors that may be contributing to the problem you are seeking help with.

· To monitor and measure the effectiveness of my service.

Where do I keep this information?

Any emails relating to your therapy are kept on my password protected computer on an encrypted email service. Your Registration Form, Assessment Form and Session Notes are kept as soft copies only in password protected files on my password protected computer.

I keep your phone number stored in my mobile phone under your initials. My phone is Face ID and password protected and all Apps have been blocked from accessing my Contacts.

How long do I keep your data for?

I securely store your data for seven years, in line with guidance from my insurers, after which point they are deleted. You may request these records to be destroyed before this time has elapsed by making a written request. Your records are not classed as medical records or public records.

How do I safeguard your privacy?

All electronic communication is stored on a Face ID and password protected laptop computer, and all files are individually password protected and encrypted. Other than your enquiry and registration information, all other documentation is identified by your initials only.

I have regular supervision to ensure that I am providing the best standards of care for you. You are identified in supervision by your first name or initials only. Supervisors may keep

records of the guidance they have offered which would not be directly identifiable to you and which would be stored in line with their individual Privacy Policies. My supervisors do not have access to your data other than in in the instance of me becoming incapacitated, at which point they would enact my Clinical Will (see Client Agreement).

Subject Access Request

Should you wish to access your data or have it destroyed before seven years have elapsed you may submit your request to me in writing. Each application will be considered on an individual basis and any decision to provide access to or destroy your personal data will be reached only after consultation with my insurers and professional bodies. Any documents pertaining to couples work will require the written permission of both parties before being shared.

Data Breaches

I strive to do my utmost to protect your data. However, in the event of a personal data breach the following actions will be taken.

· All breaches will be reported with 72 hours to the data protection officer where deemed necessary.

· If the breach is likely to result in a high risk of adversely affecting individuals’ rights and freedoms, I will inform those individuals without undue delay.

· A record of any personal data breaches will be kept.

COSRT Registration Number : 

Data Controller and Processor: Evie Plumb